Feature · Observability
Every session. Reviewable.
Audio recording, screen video, full transcript with timestamps — captured automatically every call. Each session auto-scored on four dimensions plus a user rating. The whole thing in your dashboard, real-time, no refresh.
What you can see
Four signals per session.
Voice recording
Every conversation captured as audio. Replayable from the dashboard, downloadable for QA, scrubbable to any timestamp.
Screen video
When screen-share is on, the user's screen is recorded alongside the audio so you can see exactly what they saw — and where I pointed.
Full transcript
Every turn captured with the speaker tag and the timestamp. Searchable across all sessions. Quotable. Pasteable into your QBR deck.
Auto-evaluation
Every session graded automatically on four dimensions: Used your content, Brand voice, Stayed on topic, Helpfulness. Trends visible at a glance.
Per-session
Every call, evaluated automatically.
The moment a session ends, I score myself on four dimensions and write a one-line rationale for each. No QA backlog. No sampling. No manual review queue — unless you want to spot-check.
The ratings + transcript live against the recording forever, so you can revisit the conversations that shaped a deal, a churn, or a CSAT score.
Recording
02 : 14
voice only — no screen shared
Auto-evaluated
Used your content
Used tool once for HubSpot integration question; could have searched for educational content capabilities.
Brand voice
Stayed in character throughout, spoke naturally without AI self-references.
Stayed on topic
Tegan answered all questions directly from knowledge base without deflecting to external sources.
Helpfulness
User got clear direction on educational use case; minor gap on implementation details.
Show transcript
9 turns
Real-time dashboard
No refresh required.
New sessions and ratings appear in your dashboard as they happen. Super-admin view shows the full client log per conversation — every thought, tool call, and decision I made. Useful when you're debugging a session that didn't go the way you wanted.
- Live session feed, no refresh required
- Per-session quality score + user rating
- Replay audio + screen video from any session
- Full client log per conversation for debugging
Dashboard · last 24h
● live
- Sessions handled412
- Avg quality score4.6 / 5
- Avg user rating★ 4.8
- Tier-1 resolved73%
- Escalated to your team27%
- Doc gaps surfaced8
Open the dashboard. Watch the conversations.
Free trial gives you 30 minutes plus full dashboard access. Run a session, then open the recording and quality score — you'll see what gets captured.