Feature · Configuration
Opinionated where it matters. Editable everywhere else.
Four agent roles preconfigured. Personality, opening prompt, and goal sequence editable per agent. Auto-generated first drafts written from your knowledge base — you rewrite anything off.
Agent roles
Four roles to choose from.
Same Tegan, different framing per role. The role sets the opening prompt, the default goal pattern, and the persona Tegan adopts. Switch personas without re-billing — same minute pool.
Sales
Qualify, demo, capture intent. Optimised for marketing-site conversion.
Onboarding
Walk new signups through activation. Goal-aware and screen-aware.
Support
Tier-1 in voice with citation. Escalates with full context.
General chat
Open-ended mode for the conversations that don't fit a stage.
Goal modes
Freeflow or guided. Your call.
Freeflow
I pick the right next goal contextually.
You give me the list of things I should accomplish. I read the conversation and pick the right next goal based on what the user just said. Best for conversational, exploratory flows where rigid ordering would feel robotic.
Guided
Strict order. One step at a time.
For products where activation is a known sequence — connect this, then this, then this. I follow the order, don't skip ahead, and don't move on until the step is genuinely done.
Plus
- Custom opening prompt — control what I say when a session starts
- Optional email-gate — "give me your work email before we talk"
- Auto-generated product description from your KB (editable)
- Suggested goals per role — sales gets conversion goals, support gets resolution goals
Team access
One agent. Multiple people. Different powers.
Each agent supports multiple team members with different permission levels. CSMs review sessions, QA leads spot- check ratings, the team lead edits the goal sequence — same agent, scoped access.
Owner
Full control — billing, agent config, knowledge sources, team members. Usually one per workspace.
Editor
Configure the agent, edit goals, manage knowledge sources, review sessions. Doesn't touch billing.
Reviewer
Read-only on sessions and analytics. For QA leads, CSMs, or stakeholders who want to watch but not edit.
Configure once. Edit anytime.
Auto-generated first drafts get you live in under 15 minutes. From there, edit personality, goal sequences, and prompts whenever — changes go live immediately.