Tegan · Lifecycle agent
Coming soonNPS, churn-risk, win-back — in voice.
The lifecycle moments most teams handle with email — an NPS ask, a churn-risk check-in, a win-back conversation with a lapsed user. Voice changes the response rate. Coming soon.
Roadmap
This agent isn't shipped yet. The page below sketches what it'll do — the patterns we hear from design partners and the shape we're building toward. If lifecycle is on your list, get on the waitlist and we'll loop you in as soon as it's testable.
What we're building
Three lifecycle patterns.
NPS · the conversation, not the form
Email NPS surveys average single-digit response rates. A voice follow-up — short, in-product, optional — collects qualitative texture you can't get from a 1–10 number. Coming as a configurable agent role.
Churn-risk · catch the drift
Tegan watches usage signals (logins falling, key user leaving, support spike) and surfaces a voice nudge the next time the customer engages with your product. Conversational, not interrogative.
Win-back · for the lapsed
When a previously active user reappears — opens an old marketing email, hits the home page again — Tegan asks the right question to bring them back in. Win-back as a conversation, not a coupon.
Lifecycle questions
Most-asked while it's still in design.
When does this ship?
We're targeting the second half of the year, with design partners on it earlier. The waitlist below is how we pick the first cohort to test with — say what use case you have in mind and we'll prioritise.
Will this work with my existing CRM / lifecycle tooling?
Native CRM write-back isn't shipped today (and that's the bigger constraint for lifecycle than for, say, sales). We're working through how to make lifecycle land cleanly in the dashboard first; CRM integration follows.
Can I use the Sales or General agent for this in the meantime?
Yes — many partners are running lifecycle patterns on the general agent already. It works for NPS and basic win-back. The dedicated lifecycle agent will add the usage-signal triggers and the conversation shapes we're hearing customers ask for.
What's the pricing going to look like?
Same. One Pro plan covers every agent mode, including lifecycle when it ships. Minute pool is shared across all agents under your account.
Get on the lifecycle waitlist.
Tell us what lifecycle use case you have in mind and we'll bring you in early. Design-partner cohort first, broader release after.
In the meantime
- NPS via general agent — works today
- Churn signals → review in dashboard
- Win-back conversations on a slug URL
- Same pricing when lifecycle lands